Welcome to iLOQ Support

If you have a new phone to which you have cloned the content from your old phone you need to contact your administrator and ask for a new key registration link to activate your phone key.

If you have a new phone to which you haven’t cloned any content, you’ll need to download the iLOQ S50 app to your phone, and then contact your administrator and ask for a new key registration link to activate your phone key.

Older key registration links are disabled when a new link is sent. Therefore, if you’ve received multiple registration links to the same lock, make sure to use the latest one as the older ones will not work.

Note: The key registration message is valid for 120 hours. If the phone key is not registered within 120 hours from it being sent, it will become invalid. You must then ask for a new key registration link from your administrator.

If you have a corporate-owned phone that is under MDM (mobile-device management), it is possible that the management software is blocking the use of the iLOQ S50 mobile app or the NFC function of your phone. In this case you should contact the administrator of the device management system of your company to investigate how to allow using the S50 app and/or the NFC function.