Welcome to iLOQ Support

The iLOQ S50 app for Android or Huawei is a digital key that allows you to use your Android or Huawei phone to open the iLOQ S50 NFC locks that you have valid access to. The access rights are sent to your phone and managed remotely over the air by a locking system administrator. This guide helps you get started with the app and walks you through its functions.

The iLOQ S50 app for Android or Huawei works in most NFC-enabled Android phones or Huawei phones running the Android OS. However, considering the great variety of form factors and designs in different phone models affecting NFC performance, it is not guaranteed that the app works seamlessly in all NFC-enabled Android or Huawei phones. Therefore, it is recommended to test the application on your phone before taking it into full use.

Before installing the app, make sure that:

1. Your phone is NFC compatible.
   1. NFC is required for lock opening. The app cannot be installed from Google Play on phones that do not support NFC. 
2. You know where the NFC antenna is in your phone
   1. This application uses the wireless energy harvesting capability of NFC technology for lock opening. To ensure smooth and efficient energy flow between the phone and lock during opening, the NFC antenna on the phone must be placed accurately against the lock’s antenna knob. The NFC antenna may be in different places depending on the phone model. To check the location of the NFC antenna, refer to your phone’s operating instructions or contact the manufacturer. Please keep in mind that NFC performance may be affected if your phone has a cover.
3. Your phone is not rooted.
   1. Rooting exposes devices to security threats. The iLOQ S50 app cannot be installed and used in rooted devices.
4. Your phone operating system is running the latest available version.
   1. This is to ensure your phone is protected by the latest security patches. For security reasons, it is important to always keep the operating system updated to the latest version. 

The iLOQ S50 app is free to install from Google Play or Huawei AppGallery. Note: you must have a Google account on your device to install apps from Google Play or a Huawei account on your device to install apps from AppGallery. After installation, the app must be registered as a key to a locking system before it can be used. 

Android phones:

1. Open the iLOQ registration message sent to you by SMS or email and press the link. The instruction page opens in your default browser. 
2. Press the GET IT ON Google Play button. You will be directed to the iLOQ S50 app installation page on Google Play.
3. Press the Install button. Once the app has been installed, press the OPEN button.
4. Read the EULA (End User License Agreement) and Privacy Policy. After reading both documents, navigate back to the app and press AGREE AND CONTINUE to accept the terms and proceed to the app. The app opens and shows Not registered. This is because the app is installed but has not yet been registered as a key to any locking system. Continue to chapter 4.

Huawei phones:

1. Open the iLOQ registration message and press the link. The instruction page opens in your default browser.
2. Press the EXPLORE IT ON AppGallery button. You will be directed to the iLOQ S50 app installation page on AppGallery.
3. Press the INSTALL button. Once the app has been installed, press the OPEN button.
4. Read the EULA and Privacy Policy. After reading both documents, navigate back to the app and press AGREE AND CONTINUE to accept the terms and proceed to the app. The app opens and shows Not registered. This is because the app is installed but has not yet been registered as a key to any locking system. Continue to chapter 4.

You can also install the app directly from Google Play instead of installing it from the registration message. 

1. Open Google Play
2. Search for “iLOQ S50” and click the app icon
3. Follow steps 3 - 5 described in chapter 2.1

You can also install the app directly from AppGallery instead of installing it from the registration message. 

1. Open AppGallery
2. Search for “iLOQ S50” and click the app icon
3. Follow steps 3 - 5 described in chapter 2.1

Your locking system administrator can enable a location requirement for your phone key. This is a security feature where a user’s location is saved to key audit trails for every lock opening or closing event.

When the location requirement is enabled for your phone key, the iLOQ S50 app will ask permission to use location data.

For optimal results, make sure the following settings are set up on your phone:

• Location services enabled
• Location permission enabled for the iLOQ S50 app
• Precise location enabled for the iLOQ S50 app (Android 12 and newer)

The iLOQ S50 app checks the location only when an NFC connection is established with the lock.

A small indicator is shown next to the locking system name indicating that your location will be noted on every lock opening/closing event.

Before the installed app can be used, the app must be registered as a key to a locking system. The registration is always initiated by a locking system administrator who sends you a registration SMS or email. In addition to the registration message, you will also receive an activation code by SMS or email. When you have received the registration message, follow the steps below:

1. Open the iLOQ registration message and press the link. The app opens and starts registration.
2. The app will ask for an activation code. Enter the one-time activation code that you received in a separate SMS or email and press Activate. 
   1. If you are registering via SMS, the iLOQ S50 app will enter the one-time activation code automatically.
3. If the one-time code entered was valid, your phone key is now activated. Press OK. The app is now ready for use.

If the activation code is entered incorrectly too many times, the link and code will become invalid. You will need to order a new registration link from your locking system administrator.

The app can be registered as a key to multiple locking systems. Additional locking systems can be registered in the same way as the first by following the steps described above. The Locking systems view, at the bottom of the screen, shows the list of locking systems where the app is registered as a key. 

In the Locking systems view, the first four locking systems are active, i.e., the locks in them can be opened with the app. The other locking systems on the list are in standby status. The first attempt to open a lock in a standby locking system will fail, but the app will then promote the locking system to active status, and the next attempt to open the lock will succeed.

Please note that a maximum of four locking systems can be active at one time. If a standby locking system is promoted to active status, the app will move one of the active systems to standby status.

Access rights determine which locks can be opened with the app, at what times and with what conditions. A user’s access rights are defined by the administrator in the locking system management software and given to the app during registration. The administrator can trigger forced updates to access rights at any time. For security reasons, the app does not show which locks it has access to. You can get this information from your locking system administrator. 

To open a lock with the app:

1. Make sure your phone’s NFC is switched on.
2. Open the iLOQ S50 app. 
3. Place your phone’s NFC antenna area close to the lock’s antenna knob.
   1. If you need more assistance or support about opening a lock, press the Instruction link.
4. When the app starts to communicate with the lock, the screen turns gray. Hold the phone still until the app shows the green opening screen indicating successful opening. The internal locking mechanism of the lock is now activated, and you can open the lock by turning the knob.  

Notes:

The communication time (gray screen) may be a little longer if the app has a programming task, an audit trail fetching task for the lock, or if the lock is configured to require server validation from the key during opening. If the lock is configured to require server validation from the key, the phone must have a network connection.

Locks can be opened with the app also when the app is in the background, i.e., without bringing the app to the foreground. However, there are some scenarios where it is necessary to open the app and refresh keys from the server before opening the lock. 

These scenarios are:

•           The phone has been restarted.

•           The key expiry interval has elapsed. Read more about the key expiry interval in chapter 7.

In the above scenarios, open the app and press the name of the locking system in the Locking Systems view to go to the Locking System Details view, and refresh the key from the server and reset the expiry interval counter for the displayed locking systems by pressing REFRESH.

The locking system administrator may set a lock opening/closing confirmation requirement for the locking system. If enabled, when opening or closing locks that require user credentials and NFC reading for both opening and closing (e.g., certain padlocks), you will be asked to confirm which action (opened or closed) you performed. To confirm, select the correct option on the display.

Note that this selection does not affect the lock itself in any way, it is only used for lock event logging purposes.