To prevent unauthorized use, the iLOQ HOME app allows you to block keys that are lost, or you do not recognize as belonging to you. This improves the safety of your home and the safety of your residential building.

Follow these steps to block a lost key in the system: 

1. Press the Keys tab and select the lost key from the list.
2. Press the Block button

You have two options for blocking a key:

a) Block the key yourself (this is free of charge) or 

b) Buy blocking as a service. 

a) Block a key yourself

When you have selected one of your keys to be blocked, as shown in 5.5 Block a key, the locking system (including the iLOQ Online door readers) receives the information. However, your flat lock(s) does not have the information yet. You must update the new “blocklist” to another key and bring the information to your flat lock(s) by using that key in your flat lock(s). 

There are four main steps when doing this yourself:

1. Start the key blocking process in your iLOQ HOME app, select a key to be blocked.
2. Update the information about the blocked key to another key with your phone or using the iLOQ door reader.
3. Use the updated key in your flat lock(s).
4. Use the updated key on the iLOQ door reader at the entrance to your building.

Steps in the iLOQ HOME app:

When the blocking process has started, it cannot be interrupted. However, the key can be unblocked later by your locking system administrator if, for example, a lost key is found. You may be charged separately for this service.

1. Read through the instructions first and then press Start. 
2. Press Done.
   
    Wait a moment before updating your remaining key to allow the system to register the blocked key.

1. Update the information to your residential building locks and flat lock(s) with your remaining key by following the steps below: 

1. Update a key with your mobile application (this requires NFC in your phone), or by placing the key on the iLOQ door reader, for example at the entrance. Any valid key (e.g. a neighbor’s) can be used if required. 
2. Use the updated key in your flat lock(s).

Finish the process by placing the updated key on the iLOQ door reader at the entrance. The key status in the iLOQ HOME app will change to Blocked from flat.

b) Block a key as a paid service

Note! This option is subject to charge and will outsource the blocking and key updating to a maintenance company.

1. Select the key.
2. Select Block.
3. Select Paid service. 
4. Read the instructions and press Start. When the blocking process has started, it cannot be interrupted.
5. The app shows you Blocking ordered.

You will be notified when the maintenance company has completed the blocking process.

You can see the status of your keys in the Keys view (Blocking ordered). Under the Orders view you can see the status of your orders (Key block order). By clicking Key block order, you can see also a receipt of your order. 

Note: The prices are always set on a case-by-case basis by your locking system administrator and/or building manager. The app does not charge the user and no money is transferred in the app. The building manger and/or locking system administrator will charge you with a separate invoice.