Select your region or visit global site

Support
Open navigation

5.5 Block a key

To prevent unauthorized use, the iLOQ HOME app allows you to block keys that are lost, or you do not recognize as belonging to you. This improves the safety of your home and the safety of your residential building.

Follow these steps to block a lost key in the system: 

  1. Press the Keys tab and select the lost key from the list.
  2. Press the Block button

Graphical user interface

Description automatically generated with medium confidence A screenshot of a phone

Description automatically generated with low confidence A screenshot of a phone

Description automatically generated with medium confidence 

You have two options for blocking a key:

a) Block the key yourself (this is free of charge) or 

b) Buy blocking as a service. 


a) Block a key yourself

When you have selected one of your keys to be blocked, as shown in 5.5 Block a key, the locking system (including the iLOQ Online door readers) receives the information. However, your flat lock(s) does not have the information yet. You must update the new “blocklist” to another key and bring the information to your flat lock(s) by using that key in your flat lock(s). 

There are four main steps when doing this yourself:

  1. Start the key blocking process in your iLOQ HOME app, select a key to be blocked.
  2. Update the information about the blocked key to another key with your phone or using the iLOQ door reader.
  3. Use the updated key in your flat lock(s).
  4. Use the updated key on the iLOQ door reader at the entrance to your building.

 

Steps in the iLOQ HOME app:

  1. Select Do it yourself. Read the instructions carefully. 

When the blocking process has started, it cannot be interruptedHowever, the key can be unblocked later by your locking system administrator if, for example, a lost key is found. You may be charged separately for this service.

 

  1. Read through the instructions first and then press Start
  2. Press Done.

     
    Wait a moment before updating your remaining key to allow the system to register the blocked key.

 

Graphical user interface, text, website

Description automatically generated  Graphical user interface, text

Description automatically generated A picture containing text, container, bin

Description automatically generated Graphical user interface

Description automatically generated

  1. Update the information to your residential building locks and flat lock(s) with your remaining key by following the steps below: 
  1. Update a key with your mobile application (this requires NFC in your phone), or by placing the key on the iLOQ door reader, for example at the entrance. Any valid key (e.g. a neighbor’s) can be used if required. 
  2. Use the updated key in your flat lock(s).

Finish the process by placing the updated key on the iLOQ door reader at the entrance. The key status in the iLOQ HOME app will change to Blocked from flat.


b) Block a key as a paid service

Note! This option is subject to charge and will outsource the blocking and key updating to a maintenance company.

  1. Select the key.
  2. Select Block.
  3. Select Paid service
  4. Read the instructions and press Start. When the blocking process has started, it cannot be interrupted.
  5. The app shows you Blocking ordered.

 

You will be notified when the maintenance company has completed the blocking process.

 

A screenshot of a building

Description automatically generated with low confidence  Graphical user interface, website

Description automatically generated Text

Description automatically generated A building with a sign on it

Description automatically generated with low confidence 

You can see the status of your keys in the Keys view (Blocking ordered). Under the Orders view you can see the status of your orders (Key block order). By clicking Key block order, you can see also a receipt of your order. 

Note: The prices are always set on a case-by-case basis by your locking system administrator and/or building manager. The app does not charge the user and no money is transferred in the app. The building manger and/or locking system administrator will charge you with a separate invoice. 

A screenshot of a video game

Description automatically generated  A screenshot of a building

Description automatically generated with medium confidence Graphical user interface, website

Description automatically generated

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article

Didn't find what you were looking for?

Submit a ticket