Welcome to iLOQ Support

The iLOQ S50 app for iOS is a digital key that allows you to use your iPhone to open the iLOQ S50 NFC locks that you have valid access to. The access rights are sent to your phone and managed remotely over the air by a locking system administrator. This guide helps you get started with the app and walks you through its functions.

The iLOQ S50 app for iOS works on models running iOS 14 or a later version. However, considering the variety of form factors and designs in different iPhone models affecting NFC performance, it is not guaranteed that the app works seamlessly in all iPhone models. Therefore, it is recommended to test the application on your phone before taking it into full use. 

Before installing the app, make sure that:

1. Your phone is NFC compatible and supports NFC tag read/write functions.
   1. Please note that iPads do not have NFC support.
2. You know where the NFC antenna is in your phone.
   1. This application uses the wireless energy harvesting capability of NFC technology for lock opening. To ensure smooth and efficient energy flow between the phone and the lock during opening, the NFC antenna on the phone must be placed accurately against the lock’s antenna knob. The NFC antenna may be in different places depending on the phone model. With current iPhone models, the NFC antenna is somewhere at the top. To check the location of the NFC antenna, refer to your phone’s operating instructions or contact the manufacturer. Please keep in mind that NFC performance may be affected if your phone has a cover.
3. Your phone is not jailbroken.
   1. Jailbreaking exposes devices to security threats. The iLOQ S50 app cannot be installed and used in jailbroken devices.
4. Your phone operating system is running the latest available version.
   1. This is to ensure your phone is protected by the latest security patches. For security reasons, it is important to always keep the operating system updated to the latest version.

The iLOQ S50 app is free to install from the Apple App Store. Note: you must have an Apple ID account on your device to install apps from the App Store. After installation, the app must be registered as a key to a locking system before it can be used. 

1. Open the iLOQ registration message sent to you by SMS or email and press the link. The instruction page opens in your default browser. 

2. Press the Download on the App Store button. You will be directed to the iLOQ S50 app installation page on the App Store. 

3. Press the GET button (or Download if you are re-installing the app). Once the app has been downloaded, press the OPEN button.     

4. The iLOQ S50 app opens and asks your permission to send you notifications. When permission is granted for notifications, the locking system administrator can send messages to phone key users from the management system. Press Allow to receive notifications from the locking system administrator.

5. The app shows a notification explaining that payments cards and Wallet passes will not work simultaneously while the iLOQ S50 app is used for lock opening. Press OK to dismiss the notification

6. Read the EULA (End User License Agreement) and Privacy Policy. 

7. After reading both documents, navigate back to the app and press Agree & Continue to accept the terms and to continue using the app.

8. The app opens and shows Not registered. This is because the app is installed but has not yet been registered as a key to any locking system. Continue to chapter 4.

You can also install the app directly from Apple’s App Store instead of installing it from the registration message. 

1. Open the App Store
2. Search for “iLOQ S50” and click the app icon
3. Follow steps 3 – 8 described in chapter 2.1

Your locking system administrator can enable a location requirement for your phone key. This is a security feature where a user’s location is saved to key audit trails for every lock opening or closing event.

When the location requirement is enabled for your phone key, the iLOQ S50 app will ask permission to use location data.

For optimal results, make sure the following settings are set up on your phone:

• Location services enabled
• Location permission enabled for the iLOQ S50 app
• Precise location enabled for the iLOQ S50 app (all iOS)

The iLOQ S50 app checks the location only when an NFC connection is established with the lock.

A small indicator is shown next to the locking system name indicating that your location will be noted during every lock opening/closing event.

Before the installed app can be used, it must be registered as a key to a locking system. The registration is always initiated by a locking system administrator who sends you a registration SMS or email. In addition to the registration message, you will also receive an activation code by SMS or email. When you have received the registration message, follow the steps below:

1. Open the iLOQ registration message and press the link. The app opens and starts the registration.
2. The app will ask for an activation code. Enter the one-time activation code that you received in a separate SMS or email and press Activate. 
   1. If you are registering via SMS, for easy use, the iOS keyboard will suggest the activation code when it arrives. From iOS 17 onwards, when using Apple’s mail app, the iOS keyboard will suggest the activation code when registering via email.
3. If the one-time code entered was valid, your phone key is now activated. Press OK. The app is now ready for use.

If the activation code is entered incorrectly too many times, the link and code will become invalid. You will need to order a new registration link from your locking system administrator. 

The app can be registered as a key to multiple locking systems. Additional locking systems can be registered in the same way as the first by following the steps described above. The Locking systems view, at the bottom of the screen, shows the list of locking systems where the app is registered as a key.

In the Locking systems view, the first four locking systems are active, i.e., the locks in them can be opened with the app. The other locking systems on the list are in standby status. The first attempt to open a lock in a standby locking system will fail, but the app will then promote the locking system to active status, and the next attempt to open the lock will succeed.

Please note that a maximum of four locking systems can be active at one time. If a standby locking system is promoted to active status, the app will move one of the active systems to standby status.

Access rights determine which locks can be opened with the app, at what times and with what conditions. A user’s access rights are defined by the administrator in the locking system management software and given to the app during registration. The administrator can trigger forced updates to access rights at any time. For security reasons, the app does not show which locks it has access to. You can get this information from your locking system administrator. To open a lock with the app:

1. Open the iLOQ S50 app. If there are updates pending for the phone keys, please wait until this process is completed and then continue to the next step.
2. Press the lock opening button to activate NFC. The Ready to Scan notification is shown. 
3. Place your phone’s NFC antenna area close to the lock’s antenna knob. 
   • If you need more assistance or support about opening a lock, press the Instruction link.
4. When the app starts to communicate with the lock, hold the phone still until the app shows the Access Granted screen. The internal locking mechanism of the lock is now activated, and you can open the lock. 

Notes: The communication time (Communicating.. screen) may be a little longer if the app has a programming task, an audit trail fetching task for the lock, or if the lock is configured to require online authentication from the key during opening. If the lock is configured to require online authentication from the key, the phone must have a network connection.

In certain scenarios it is necessary to refresh keys from the server before opening the lock. 

These scenarios are:

• The phone has been restarted.
• The key expiry interval has elapsed. Read more about the key expiry interval in chapter 7.

The locking system administrator may set a lock opening/closing confirmation requirement for the locking system. If enabled, when opening or closing locks that require user credentials and NFC reading for both opening and closing (e.g., certain padlocks), you will be asked to confirm which action (opened or closed) you performed. To confirm, select the correct option on the display.

Note that this selection does not affect the lock itself in any way, it is only used for lock event logging purposes.

The locking system administrator may set a key expiry interval for your key. The key expiry interval is a security feature that requires the user to refresh keys from the server at regular intervals to ensure that the access rights are always up to date.

The key expiry interval is a locking-system-specific setting. If the app has been registered as a key to multiple locking systems, some locking systems may have key expiry intervals set whereas others may not. There can also be different expiry intervals set in different locking systems. If your key is expired (needs to be refreshed), the name of the locking system is shown in yellow followed by a yellow triangle.

To check the key expiry details for a locking system, press the name of the locking system in the Locking Systems view to go to the Locking System Details view. In this view the Key Refresh Status tells you if you need to refresh your key right now or shows the time remaining after which you need to refresh it.

To return to the main screen without refreshing keys from the server, press Close.

To refresh the key from the server and reset the expiry interval counter for the displayed locking systems, press REFRESH.