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5. Opening locks with the app

Access rights determine which locks can be opened with the app, at what times and with what conditions. A user’s access rights are defined by the administrator in the locking system management software and given to the app during registration. The administrator can trigger forced updates to access rights at any time. For security reasons, the app does not show which locks it has access to. You can get this information from your locking system administrator. To open a lock with the app:

  1. Open the iLOQ S50 app. If there are updates pending for the phone keys, please wait until this process is completed and then continue to the next step.
  2. Press the lock opening button to activate NFC. The Ready to Scan notification is shown. 
  3. Place your phone’s NFC antenna area close to the lock’s antenna knob. 
    • If you need more assistance or support about opening a lock, press the Instruction link.
  4. When the app starts to communicate with the lock, hold the phone still until the app shows the Access Granted screen. The internal locking mechanism of the lock is now activated, and you can open the lock. 

A screen shot of a phone

Description automatically generated with low confidence   A screenshot of a phone

Description automatically generated with medium confidence   A screenshot of a phone

Description automatically generated with medium confidence   A screenshot of a phone

Description automatically generated with medium confidence

Notes: The communication time (Communicating.. screen) may be a little longer if the app has a programming task, an audit trail fetching task for the lock, or if the lock is configured to require online authentication from the key during opening. If the lock is configured to require online authentication from the key, the phone must have a network connection.

In certain scenarios it is necessary to refresh keys from the server before opening the lock. 

These scenarios are:

  • The phone has been restarted.
  • The key expiry interval has elapsed. Read more about the key expiry interval in chapter 7.


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