Select your region or visit global site

Open navigation

I’m not able to register the phone key. The SMS link does not open in the application for the registration. What should I do?

  • If you have an Android phone, check deep links. Go to Settings > Apps > iLOQ S50 > Set as default > Supported web addresses. Enable addresses if they are disabled, and then try opening the link again.
  • It’s also possible that you’ve received a registration link by email, so please check your inbox for the registration message as well. 
  • Restart your phone and try to open the link again.
  • In some cases when you are a connected a Wi-Fi network (an internal company network for example), the network can block you from opening the key registration SMS. In this case, turn Wi-Fi off, and try again.
  • Remove the iLOQ S50 app from your phone, and then install it again.

Note: After removing and reinstalling the app you need to ask for a new key registration link from your administrator.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article

Didn't find what you were looking for?

Submit a ticket