Welcome to iLOQ Support
On this page you will find support articles, software user manuals, and downloadable content around iLOQ products and services.
Knowledge base
- Q&A Category
- iLOQ HOME User Manual
- iLOQ 5 Series Guides
- iLOQ S50 User Manual
- iLOQ S10 User Manual
- How-to Videos
- Downloads
- Customer Service Q&A
- Web
Most popular articles
Q&A Category
General Q&A
- Where can I buy iLOQ products?
- Where can I get a spare key?
- I lost my key, what do I do?
- I found an iLOQ key, can I find out who it belongs to?
- Can I open an iLOQ S50 lock with a physical S5 key?
iLOQ S50 Phone Keys
- How do I install and register an S50 Phone key?
- My phone key is registered and available in the iLOQ S50 app, but the lock doesn’t open with the phone key. What should I do?
- I have a new mobile phone. How can I activate the phone key?
- The iLOQ S50 application shows: “No valid keys, please update your keys”
- I didn’t receive a registration message for my phone key. What should I do?
Managing iLOQ S10 keys
- I'm unable to install P10S.10 driver. Installation of S10 Programming device driver unsuccessful
- Programming of lock failed, red status LED. What to do?
- How do I know if a programming token is programmed or empty in iLOQ S10?
- Do current C10S.1x cylinders include a connector?
- Programming device failed to retrieve log events from a lock
iLOQ Online
iLOQ Manager
- iLOQ 5 series Manager offline installation (Zip file)
- iLOQ Series 5 Manager Quick Guide
- Can I install and use the iLOQ Manager on a MAC computer?
- Locks do not open with a key, why?
- Where can I download iLOQ Manager?
Kodinportti
- Where can I get a digital copy of the guide to residents?
- Which functionalities are available on the bulletin board and which require logging into Kodinportaali web interface or Kodinportti Mobile app?
- How do I reserve a space?
- Logging in
- Bulletin board
iLOQ HOME
- I lost my key and I don't have another key available right now; how can I block the lost key?
- Do I need an app on my phone?
- What phones are supported?
- If I grant access to a service company, how long is the access valid?
- Is there an expiration time for the email verification code?
Sustainability
Installation Instructions
iLOQ HOME User Manual
End user manual - iPhone
- 1. Installing the app - iPhone
- 2. Verification of the app
- 3. Create a PIN code
- 4. Main contacts
- 5.1 Name your keys
End user manual - Android
- 1. Installing the app - Android
- 2. Verification of the app
- 3. Create a PIN code
- 4. Main contacts
- 5.1 Name your keys
iLOQ 5 Series Guides
iLOQ S50 User Manual
iLOQ S50 iOS Application User Guide
- 1. Introduction
- 2. Installing the app
- 2.1 Installing the app from iLOQ’s registration message (SMS or email)
- 2.2 Installing the app directly from the App Store
- 3. Location permissions
iLOQ S50 Android and Huawei Application User Guide
- 1. Introduction
- 2. Installing the app
- 2.1 Installing the app from iLOQ’s registration message (SMS or email)
- 2.2 Installing the app directly from Google Play
- 2.3 Installing the app directly from AppGallery
iLOQ S10 User Manual
About iLOQ S10 Locking System
iLOQ S10 Deployment Guide
- Adding the First Token and Attaching It to a User
- iLOQ Locking System Passwords
- Adding Administrative User Credentials
- Adding Additional Tokens and Attaching them to Users
- Enforcing Logins with a Token
iLOQ S10 Administration Guide
- Installing iLOQ Manager
- Before You Install iLOQ Manager
- Installing iLOQ S10 Programmer
- Adding Locking System Service Addresses
- Logging in to iLOQ Locking System
iLOQ S10 Online System and Devices
View all (78)How-to Videos
iLOQ 5 Series Manager - Deployment Videos
- Additional Token and User
- Add New iLOQ S5 Lock
- Add New iLOQ S50 Lock
- Add New Key - Key Fob
- Add New Phone Key
iLOQ S50 Phone Keys
- How to download the iLOQ S50 app and register a phone key (Android)
- How to download the iLOQ S50 app and register a phone key (iOS)
- How to open a door with an iLOQ S50 phone key
- How to open a door equipped with an NFC reader with an iLOQ S50 phone key
- How to open and close an iLOQ padlock with an S50 phone key