Welcome to iLOQ Support
On this page you will find support articles, software user manuals, and downloadable content around iLOQ products and services.
Knowledge base
- Q&A Category
- iLOQ HOME User Manual
- iLOQ 5 Series User Manual
- iLOQ S50 User Manual
- iLOQ S10 User Manual
- How-to Videos
- Downloads
- Web
Most popular articles
Q&A Category
General Q&A
- Can I have two conditional access rights in one lock?
- Can I store iLOQ keys in my office?
- iLOQ Programmer cannot be found?
- I found an iLOQ key, can I find out who it belongs to?
- Where can I get a spare key?
iLOQ S50 Phone Keys
- How to register iLOQ S50 phone key?
- How do I install and use iLOQ S50 Android App?
- How do I install and use iLOQ S50 iOS App?
- My phone key is registered and available in the iLOQ S50 app, but the lock doesn’t open with the phone key. What should I do?
- I didn’t receive a registration message for my phone key. What should I do?
iLOQ S10
- How do I know if a programming token is programmed or empty in iLOQ S10?
- I'm unable to install P10S.10 driver. Installation of S10 Programming device driver unsuccessful
- Do current C10S.1x cylinders include a connector?
- Programming device failed to retrieve log events from a lock
- How many iLOQ S10 log events in a lock can be stored on the programming device?
iLOQ S50
iLOQ Online
iLOQ Manager
- Unable to login iLOQ Manager
- iLOQ 5 series Manager offline installation (Zip file)
- Managing big system in different time zones
- iLOQ Programmer cannot be found?
- How can I access the iLOQ Manager on another computer?
End Users
- Do I need a new key for temporary access rights?
- Can I use my old key after the locks are reprogrammed?
- I found an iLOQ key, can I find out who it belongs to?
- Where can I get a spare key?
- I need a new cylinder for my system, can I buy one from iLOQ?
iLOQ HOME
- Do I need an app on my phone?
- What phones are supported?
- Do I still need a physical key?
- We already have an iLOQ S5 system; how do we get iLOQ HOME?
- Does iLOQ HOME require an iLOQ Online system?
Sustainability
iLOQ HOME User Manual
End user manual - iPhone
- 1. Installing the app - iPhone
- 2. Verification of the app
- 3. Create a PIN code
- 4. Main contacts
- 5.1 Name your keys
End user manual - Android
- 1. Installing the app - Android
- 2. Verification of the app
- 3. Create a PIN code
- 4. Main contacts
- 5.1 Name your keys
iLOQ 5 Series User Manual
iLOQ 5 Series Deployment Guide
- Adding a Floor Plan
- Viewing the Summary
- Adding a Floor Plan
- Adding Locking System Information
- Adding Common Area Locks onto the Floorplan
iLOQ 5 Series Administration Guide
- Before You Install iLOQ Manager
- Adding Locking System Service Addresses
- Logging in to iLOQ Locking System
- Selecting the User Interface Language
- Logging out of iLOQ Locking System
iLOQ S50 App Guide
- About iLOQ S50 App Guide
- Activating a New Phone Key
- Opening a Lock by Phone Key
- Changing the Mobile Device
- Troubleshooting iLOQ S50 App
FobApp Guide
iLOQ S50 User Manual
iLOQ S50 iOS Application User Guide
- 1. Introduction
- 2. Installing the app
- 2.1 Installing the app from iLOQ’s registration message (SMS or email)
- 2.2 Installing the app directly from the App Store
- 3. Location permissions
iLOQ S50 Android and Huawei Application User Guide
- 1. Introduction
- 2. Installing the app
- 2.1 Installing the app from iLOQ’s registration message (SMS or email)
- 2.2 Installing the app directly from Google Play
- 2.3 Installing the app directly from AppGallery
iLOQ S10 User Manual
About iLOQ S10 Locking System
iLOQ S10 Deployment Guide
- Adding the First Token and Attaching It to a User
- iLOQ Locking System Passwords
- Adding Administrative User Credentials
- Adding Additional Tokens and Attaching them to Users
- Enforcing Logins with a Token
iLOQ S10 Administration Guide
- Installing iLOQ Manager
- Before You Install iLOQ Manager
- Installing iLOQ S10 Programmer
- Adding Locking System Service Addresses
- Logging in to iLOQ Locking System
iLOQ S10 Online System and Devices
View all (78)How-to Videos
iLOQ S50 Phone Keys
- How to Download iLOQ S50 Mobile Application - Android
- How to Download iLOQ S50 Mobile Application - iPhone
- How to register iLOQ S50 Phone App - Android
- How to register iLOQ S50 Phone App - iPhone
- How to open a door with an iLOQ S50 phone key