Online device requests

  1. Select Locking devices > Online devices.
  2. On the Online devices list, right-click a device.
  3. Select Request:
    • Connection test: Test the server connection. This can be used to test the connection if the device has been offline, and changes have been made to the physical configurations of the device.
    • Device setup refresh: Must be performed whenever a new device such as a reader has been connected to an online device.
    • Reboot: Reboot the device. Select Immediately or Specific time. When selecting Specific time, you also need to set the time.

Can't find what you're looking for?

Please note that iLOQ does not manage its customers' iLOQ locking systems.

If you need a new key (digital or phone key), have lost your key, or want to check the access rights of your key, please contact the administrator of the locking system (Property manager / Maintenance company / iLOQ Retailer).

Send request