Online device requests

  1. Select Locking devices > Online devices.
  2. On the Online devices list, right-click a device.
  3. Select Request:
    • Connection test: Test the server connection. This can be used to test the connection if the device has been offline, and changes have been made to the physical configurations of the device.
    • Device setup refresh: Must be performed whenever a new device such as a reader has been connected to an online device.
    • Reboot: Reboot the device. Select Immediately or Specific time. When selecting Specific time, you also need to set the time.

Can't find what you're looking for?

If you've lost your key or need a new key, please contact your property manager, maintenance company, or local iLOQ retailer. iLOQ does not manage its customers' locking systems, so we cannot provide assistance with them through the support request form below.

Send request