Requirements

  • PC with Windows 10 or newer and .NET 8 or newer
  • Yearly license
  • Internet connection
  • Programming key (optional – required when programming locks and key fobs)

If your company has restrictions related to IT infrastructure, you may need to allow traffic through Port 443, and whitelist the addresses specified below.

Note: You only need to whitelist the addresses of the region your customer system is located in.

United States

  • 5seriesplus-us-east-1.iloq.com
  • 5seriesauth-us-east-1.iloq.com
  • 5serieslink-us-east-1.iloq.com
  • 5seriesfobgateway-us-east-1.iloq.com
  • 5seriesmessagehub-us-east-1.iloq.com

Canada

  • 5seriesplus-ca-central-1.iloq.com
  • 5seriesauth-ca-central-1.iloq.com
  • 5serieslink-ca-central-1.iloq.com
  • 5seriesfobgateway-ca-central-1.iloq.com
  • 5seriesmessagehub-ca-central-1.iloq.com

Australia & New Zealand

  • 5seriesplus-ap-southeast-2.iloq.com
  • 5seriesauth-ap-southeast-2.iloq.com
  • 5serieslink-ap-southeast-2.iloq.com
  • 5seriesfobgateway-ap-southeast-2.iloq.com
  • 5seriesmessagehub-ap-southeast-2.iloq.com

Europe

  • 5seriesplus-us-east-1.ring.iloq.com 
  • 5serieslink-eu-central-1.iloq.com 
  • 5seriesauth-eu-central-1.iloq.com 
  • 5seriesfobgateway-eu-central-1.iloq.com 
  • 5seriesmessagehub-eu-central-1.iloq.com 

Can't find what you're looking for?

If you've lost your key or need a new key, please contact your property manager, maintenance company, or local iLOQ retailer. iLOQ does not manage its customers' locking systems, so we cannot provide assistance with them through the support request form below.