Add users

Add a new user to your customer system. There are two options when adding a new user:

Add user to private premises

Add a user, and assign them to private premises in the customer system. Users assigned to private premises are typically residents, and receive access to all the locks of their residential unit. Private premises users can also manage user rights related to their private premises and share keys to any of their locks via the iLOQ App.

Add user with role

Add a user, and assign them to a role in the customer system. The role can be a user role such as cleaner or maintenance or an administrator role such as main user. The role defines which locks they can access (user roles) and what actions they can perform within the system (administrator roles).

Can't find what you're looking for?

If you've lost your key or need a new key, please contact your property manager, maintenance company, or local iLOQ retailer. iLOQ does not manage its customers' locking systems, so we cannot provide assistance with them through the support request form below.

Send request