Audit trails

Audit trails are events for each lock showing the date and time of each event such as unlocking events and failed unlocking events. Audit trails can be used to track unauthorized entry attempts, and they help solve instances of misuse by showing exactly who has accessed the premises and when.

Phone keys that have a network connection send a single audit trail event to the server every time a lock is unlocked. However, as there can also be offline unlocking events by key fobs, you can request that the entire audit trail be fetched from the lock with the Request audit trails function. This function fetches all audit trails, including the offline unlocking events, from the lock. Audit trails from relay locks controlled by online devices are sent automatically to server.

Note that the Collects audit trail feature must be enabled for the lock to collect audit trails. This feature is on by default for all locks, and it can be edited via Locking devices > Manage devices.

How to fetch audit trails

Fetch audit trails from an S50 lock with a phone key

To fetch audit trails from an S50 lock with a phone key the following requirements must be met:

Lock

• The Collects audit trails setting must be enabled for the lock.

Phone key

• The phone key used to fetch the audit trails from the lock must have the Program locks with mobile device permission. In other words, the user of the phone key must have a role assigned that has the Program locks with mobile device permission
• Access to the lock. In other words, the user of the phone key must have a role assigned in the customer system that has access to the lock.
• An active internet connection.

Fetching audit trails If the “Collects audit trails” setting is enabled for the lock

1. Select Locking devices from the main menu.
2. From the Locks list, right-click the lock you want to request audit trails from.
   • Select Request audit trails, and then select Send request.After sending the request, S50 locks will send audit trails the next time they are unlocked with a phone key that has access to the lock, and has the Program locks with mobile device permission. If the audit trails are needed urgently, have someone visit the lock with a phone key with Program locks with mobile device permission. This permission can be enabled for user roles from User roles > Manage user roles > Permissions tab.
   • Relay locks send the audit trails automatically after receiving the request. Note: It may take 5-10 minutes for the audit trails to be transferred to the server after the audit trail request is performed.
3. Select Audit trails from the main menu.
4. Select the lock you want to view audit trails from the device list.
5. Define the time range if needed.
6. Select Search.

If the “Collects audit trails” setting is not enabled for the lock:

1. Enable the setting for the lock from Locking devices > Manage devices.
   • Select the premises where the lock is, then select the lock, and check the Collects audit trails box, and complete all the steps in the wizard to finalize
2. After enabling the Collects audit trail feature, the lock must be reprogrammed.
   • To reprogram the lock, select Locking devices form the main menu.
   • Select Program devices, and select the lock you want to reprogram from the list.Select Next.Select how to program the lock:
   • Program devices (OTA): Prepare and program devices over the air.
     • Select this option when the locks have already been installed. The lock is reprogrammed when a phone that has Program locks with mobile device permission unlocks them.
   • Program devices: Prepare and program devices with programming key.
     • Select this option if you have the lock at hand and can program it with a programming key connected to your PC.
3. After reprogramming the lock, Select Locking devices from the main menu.
4. From the Locks list, right-click the lock you want to request audit trails from.
5. Select Request audit trails, and then select Send request.
6. Visit the lock with a phone with access to the lock and the Program locks with mobile device permission.
7. Select Audit trails from the main menu.
8. Select the lock you want to view audit trails from the device list.
9. Define the time range if needed.
10. Select Search.

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